Artificial intelligence is rapidly reshaping how leaders think, plan, and get work done. In this Milestone, we will explore how AI can serve as a practical leadership assistant by reducing cognitive load, accelerating decision‑making, and strengthening essential soft skills. Intentional AI adoption can free teams to focus on high‑value work while preserving the human judgment, empathy, and trust that great leadership requires. Milestone: AI as a Leadership Assistant …
10 Commandments of Superior Customer Service Part 1
Customer service is the heartbeat of every successful organization. Many customers never voice their dissatisfaction—they simply disappear—making it essential for organizations to be intentional, strategic, and proactive in how they serve. This Messenger introduces the first five 10 Commandments of Superior Customer Service. This helps teams better understand their customers, raise service standards, and respond quickly when issues arise. Together, these principles build stronger relationships, increase loyalty, and create service experiences that feel personal and valued. The Mathis Group Messenger: 10 Commandments of Superior Customer Service Part 1 …
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Using AI to Select a Vendor
When choosing a vendor, it’s hard for biases not to creep into the evaluation process. This usually doesn’t translate into favoritism, but it may result in inconsistent scoring by evaluators. Using AI to rate vendors reduces bias by applying consistent criteria to every vendor. This newsletter presents ways AI can successfully score vendors using a detailed rubric. AI Simplified: Using AI to Select a Vendor …
