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Mathis Group Newsletters

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Your project’s biggest risk might not be on your risk register

Scope creep. Budget overruns. Resource shortages. These are the risks most project managers plan for — but there's one that often gets overlooked until it's too late: cybersecurity. In this month's Milestone, we explore how PMs can protect their data, their teams, and their reputation by treating cybersecurity as a core part of project planning, not an afterthought. You'll learn: Milestone: Cybersecurity in Projects …

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Exceptional Internal Customer Service

Have you ever thought about your internal customers? Every organization has them — they're your employees. In this month's Messenger, we break down why exceptional external customer service starts from the inside out. When employees feel respected, heard, and supported, that energy flows straight through to the people you serve. Messenger: Exceptional Internal Customer Service …

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AI is Moving from Experimental to Everyday Practice

Most businesses already have everything they need to understand their customers better — it's just scattered across reviews, emails, support tickets, surveys, and social comments. The challenge isn't gathering more data. It's organizing what you already have. In this month's AI Simplified, we walk through how AI can help you: We've also included a full 90-Day AI Customer Insight Plan — a step-by-step roadmap from Day 1 through Day 90, with suggested outputs at every stage. AI Simplified: AI in Everyday Practice …

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