The Messenger

Every organization needs both the visionary and those to execute it. There are people at every level (from top management to the front-line workers) who have great ideas of how to make the organization even better. Taking the time to talk to them will generate ideas that one person could never dream up on his or her own. September/October Messenger: Dreaming a New Dream …

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Keeping customers happy should be the #1 priority of an organization. Without satisfied customers, there will be no repeat business or referrals which will eventually kill an organization. In this Messenger, we will look at the purpose and benefits of having superior customership. July/August Messenger: Delivering Superior Customership …

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Whether you're facing problems at the office or at home, this problem-solving process is a great example to follow when working through a situation. Instead of rushing into battle, take time to think about these seven steps. May/June Messenger: Problem-Solving Process …

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