The Messenger

Whether you're facing problems at the office or at home, this problem-solving process is a great example to follow when working through a situation. Instead of rushing into battle, take time to think about these seven steps. May/June Messenger: Problem-Solving Process …

[Read more...] about May/June 2021 Messenger: Problem-Solving Process

As managers, we need to make sure that our team knows what is expected of them. Don't skip over the basics of the job just because we assume that they know how to complete it. A good coach knows how to encourage his or her team to perform at the highest level possible. When it becomes obvious that a person is not performing up to their full potential, a meeting needs to happen to equip him or her with the needed skills to help the entire team. In this Messenger, we look at guidelines as you're coaching someone toward improved performance. March/April Messenger: Coaching Skills …

[Read more...] about March/April 2021 Messenger: Coaching Skills

There are many great things about working for the same company for many years. Understanding your job. Opportunities for promotions. Seeing how the company evolves. One of the best things, though, are the relationships that you make. Working with the same people year after year can lead to strong friendships! As you get promoted, however, you may find yourself needing to discipline a friend. Oh! That's never fun or easy. Establishing fair ground rules early on will save a lot of headaches later. It's important as a manager to never show favoritism to another employee. In this month's Messenger, we look at five rules to guide you while leading your peers and friends. January/February Messenger: Leading Your Peers & Friends …

[Read more...] about January/February 2021 Messenger: Leading Your Peers & Friends