The Messenger

Keeping customers happy should be the #1 priority of an organization. Without satisfied customers, there will be no repeat business or referrals which will eventually kill an organization. In this Messenger, we will look at the purpose and benefits of having superior customership. July/August Messenger: Delivering Superior Customership …

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Whether you're facing problems at the office or at home, this problem-solving process is a great example to follow when working through a situation. Instead of rushing into battle, take time to think about these seven steps. May/June Messenger: Problem-Solving Process …

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As managers, we need to make sure that our team knows what is expected of them. Don't skip over the basics of the job just because we assume that they know how to complete it. A good coach knows how to encourage his or her team to perform at the highest level possible. When it becomes obvious that a person is not performing up to their full potential, a meeting needs to happen to equip him or her with the needed skills to help the entire team. In this Messenger, we look at guidelines as you're coaching someone toward improved performance. March/April Messenger: Coaching Skills …

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