The Messenger

There are many great things about working for the same company for many years. Understanding your job. Opportunities for promotions. Seeing how the company evolves. One of the best things, though, are the relationships that you make. Working with the same people year after year can lead to strong friendships! As you get promoted, however, you may find yourself needing to discipline a friend. Oh! That's never fun or easy. Establishing fair ground rules early on will save a lot of headaches later. It's important as a manager to never show favoritism to another employee. In this month's Messenger, we look at five rules to guide you while leading your peers and friends. January/February Messenger: Leading Your Peers & Friends …

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I'm not a goal-oriented person. I never have been. I'm not the type of person who has the grand visions of the future. However, being a task-oriented person, I do work well with those visionaries! In my church, I work with our children's ministry. A dear friend of mine is the head of the ministry. She's the one with the fun, exciting visions of what we can do with the kids. But she's not a detailed-oriented person. That's one of the many reasons we're a great team (also, there's lots of laughter involved!). If you give me the vision, I can get it done. On projects, it's important to have the project sponsors and managers who can envision what will be the end result. You also need those team members who can help flesh out all the little things that need to get done along the way. Understanding why objectives are important will make it more likely that you'll create detailed objectives before the project begins. In this Messenger, we look at six reasons why project objectives …

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Customers can be our best (and worst) form of advertising. When you do something for them that they love, they'll tell their friends. On the flip side, if you do something they hate, they also tell their friends. When you're looking for a new vendor, how do you find them? Sure, you do your research, but you'll also ask those you trust who they've gone to in the past. Their opinions will influence your decision. Understanding the stages of building a relationship with your customer will aide you in keeping that customer for years. In this Messenger, we look at five main stages of customer bonding.September/October Messenger: 21st Century Customer Service …

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