The Mathis Group

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Mathis Group Newsletters

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Challenges in Creating a Project Charter

Creating a project charter is a crucial step in ensuring the success of any project. However, the process can be challenging, especially for new project managers. Some of the common challenges include defining project goals, identifying stakeholders, and setting realistic timelines. But with the right approach and tools, these challenges can be overcome. In this Milestone, we will look at challenges to be aware of as you create the project charter. The Mathis Group Milestone: Challenges in Creating a Project Charter …

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Maximizing Employee Performance Part 1

In today's competitive business environment, it is crucial for organizations to have a workforce that performs at its best. Employee performance management is an essential aspect of achieving this goal. By implementing effective performance management strategies, organizations can improve employee productivity, engagement, and retention. Through performance management, employees can receive regular feedback on their work, set goals, and receive training and development opportunities. With the right tools and resources, managers can identify areas where employees need support and provide the necessary resources to improve their performance. By prioritizing performance management, organizations can create a culture of continuous improvement, leading to better business outcomes and employee satisfaction. In this Messenger, we will begin looking at the eight phases of performance management. The Mathis Group Messener: Maximizing Employee Performance Part 1 …

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Exceptional Customer Service Habits

Are you tired of playing phone tag with your colleagues or waiting days for a response to your emails? It's time to develop good customer service habits for your internal customers! By taking the extra step to respond promptly, actively listen to their needs, and provide clear solutions, you'll improve communication, build trust, and create a happier workplace. Remember, great customer service isn't just for external customers - it starts with how we treat each other within our organization. The Mathis Group Milestone: Exceptional Customer Service Habits …

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